legalreturnpolicies

RETURN POLICY

New Products purchased on Reidlockhart.com are
returnable for a period of 30 days from the date of
purchase only if in new, unused and resellable
condition. Used products are not returnable for refund
or exchange.

All returns must have the Return Merchandise
Authorization (RMA) number clearly identified on the
package or the shipment will be refused. All products
must be in new, re-sellable condition or product will
be returned to the purchaser as an unacceptable
return. Purchaser will be responsible for shipping
charges for all returns and all returns are subject to
a 15% restocking fee. To receive an RMA number
contact customer service at 512-894-4910.

Please return the merchandise to the following
address:

Reid Lockhart Golf
C/O Ray Cook Golf
2212 Gatlin Creek Road
Dripping Springs, TX 78620

Copyright Notice

REID LOCKHART is a brand owned by Ray Cook Golf, Inc. The
information, text, artwork, photographs, animation, software, web
site
design and architecture, sounds and environments at this Web
Site (the
“Content”) are either the property of, or are used with the
permission of
their owners by, Ray Cook Golf Inc., and are protected by
copyright and
other laws. You are granted only a limited license to access,
display,
download and print a copy of the Content solely for your
personal, non-
commercial use, provided that the Content is not modified and all
proprietary notices are kept intact. You may not reproduce,
modify,
translate, sell, distribute, or create a derivative work of, or in any
way
commercially exploit, the Content without the prior written consent
of Ray
Cook Golf Inc. Copyright © 2005 Ray Cook Golf Inc. All Rights
Reserved.

Trademark Notice

RAY COOK, RAY REID LOCKHART and the other trademarks,
business
names, and domain names (the “Marks”) displayed on this Web
Site are
the property of, or are used with permission of their owners by,
Ray Cook
Golf Inc. Use of the Marks in any manner with any other web sites,
business activities, organizations, products or services is
prohibited
without the prior written consent of Ray Cook Golf Inc.

Privacy Policy
(Last updated May 15, 2005)
Ray Cook Golf Inc. (“RAY COOK”) has established this Privacy
Policy to
protect and manage your (the customer’s) personal information.

ACCOUNTABILITY

RAY COOK collects, at time of your sign-on to its web site and
registration
for product purchase, certain “personal information” (information
that
personally identifies you) such as your name, email address,
home or
work address, telephone number, and your computer hardware
and
software (e.g. IP address, operating system, browser type,
domain name,
URL, access times, and referring web site addresses).

RAY COOK has implemented this Privacy Policy to protect such
personal
information and to respond to any customer inquiries and
complaints.

RAY COOK has designated responsibility for your personal
information to
its Privacy Officer, who ensures compliance with the principles in
this
Privacy Policy.

PURPOSES FOR COLLECTING PERSONAL INFORMATION

RAY COOK collects and uses personal information for the
following
“Identified Purposes”:

(a) to understand its customer needs regarding REID
LOCKHART and
RAY COOK’s products;

(b) to develop and provide products for its customers;

(c) to communicate with its customers, and to inform customers of
new
products available from REID LOCKHART and RAY COOK;

(d) to allow customers to access limited-entry areas of REID
LOCKHART’S
and RAY COOK’s site;

(e) to personalize some of our products for you;

(f) to bill accounts and maintain payment records;

(g) to satisfy any applicable law, regulation, legal process or
government
request;

(h) to protect the products and rights of RAY COOK; and

(i) to identify and resolve technical problems concerning REID
LOCKHART
and RAY COOK’s products.

RAY COOK also uses personal information in an aggregate form
(i.e. not
individually attributable to you) for its business analysis,
operational,
marketing and other promotional purposes. If we hire other
companies to
provide some products or services on our behalf, then we will
only provide
those companies the personal information they need to carry out
the
Identified Purposes.

CONSENT FOR COLLECTION, USE OR DISCLOSUREUse of the
REID
LOCKHART and RAY COOK web site and registration for RAY
COOK
products will constitute the customer’s consent for RAY COOK to
collect,
use and disclose personal information under this Privacy Policy
for the
Identified Purposes. RAY COOK will normally seek a customer’s
additional
consent for any new uses and disclosures of the customer’s
personal
information, either at the same time it collects the personal
information or
after it has been collected but before it is used or disclosed for a
new
purpose. In certain circumstances however, RAY COOK will not be
required to inform and obtain the consent of the customer, such
as
investigation of a breach of an agreement, contravention of laws,
an
emergency where the life, health or security of an individual is
threatened,
or the collection of a debt. A customer may withdraw by prior
written notice
the consent for RAY COOK’s collection, use and disclosure of the
customer’s personal information, at any time, provided that RAY
COOK
may as a result terminate its sale of products or limit access to its
web site.

LIMITING THE COLLECTION OF PERSONAL INFORMATION

RAY COOK limits its collection of personal information to only that
information which is necessary for the Identified Purposes. RAY
COOK
does not knowingly collect personal information from children.
When you
visit the RAY COOK web site, a cookie may be placed on your
computer
or the cookie may be read if you have visited the RAY COOK site
previously. RAY COOK uses cookies to allow RAY COOK to
better serve
you by determining what products and information you are
interested in. If
you choose to not have your browser accept cookies from the
RAY COOK
web site, you may not be able to view all the text on the screens,
or to
experience a personalised visit, or to subscribe to certain product
offerings on the RAY COOK site.

DISCLOSURE, PROCESSING AND RETENTION

RAY COOK does not sell, rent or disclose your personal
information to
anyone else except, when the Identified Purposes require RAY
COOK to
disclose the personal information to:

(a) an agent of the customer;

(b) agents of RAY COOK acting on its behalf for the Identified
Purposes;

(c) a public authority, to avoid or minimize danger to life or
property and

(b) a third party to which disclosure is required by any law,
regulation,
legal process or government request.

Your information may be stored in the United States, or in any
other
country in which RAY COOK or its agents maintain facilities. By
using this
web site, you consent to any such transfer of information outside
of your
country. After your account becomes inactive, RAY COOK will
keep your
personal information only for those purposes which are
established by
law, and for archival record purposes.

ACCURACY OF PERSONAL INFORMATION

RAY COOK will use reasonable efforts to keep customer personal
information accurate for the Identified Purposes. Customers are
responsible for informing RAY COOK about changes to their
personal
information. RAY COOK will update personal information when
necessary
to keep it accurate or else provide to its customers the facilities to
make
such updates.

SECURITY SAFEGUARDS

RAY COOK uses reasonable efforts to protect your personal
information
against loss, unauthorized access, disclosure, misuse or
modification,
through security safeguards that depend on the level of
sensitivity of the
information. RAY COOK will disclose personal information to third
parties
subject to agreements which contain confidentiality provisions and
restrictions on use which are consistent with this Privacy Policy.

OPENNESS OF POLICY

This Privacy Policy, and all updates to the Privacy Policy made
from time
to time, are published and made available to RAY COOK’s
customers on
its web sites www.reidlockhart.com, and www.raycookgolf.com. It
is the
customer’s obligation to periodically check these web sites for
Privacy
Policy updates.

ACCESS TO PERSONAL INFORMATION

RAY COOK will normally afford you a reasonable opportunity to
review the
personal information in your file upon request through the RAY
COOK
web site or to the Privacy Officer made by you after providing
sufficient
identification. If RAY COOK is not able to provide access to some
aspect
of a customer’s personal information, it will provide reasons for
denying
access such as; that by doing so would likely reveal personal
information
about a third party, or that it is attorney–client privileged
communications,
or that the information relates to a breach of an agreement or a
contravention of law, or that its disclosure could reasonably be
expected
to threaten the life or security of another individual. Customers
have the
right to request that inaccurate or incomplete information be
amended as
appropriate, and RAY COOK will promptly correct such personal
information or provide the means for you to do so directly.

POLICY IMPROVEMENTS AND COMPLIANCE

RAY COOK wants to ensure that its Privacy Policy meets its
customers’
needs. If you feel that the Privacy Policy needs improvement, or
believe
that RAY COOK is not following its Privacy Policy, please contact
the
Privacy Officer at the address shown in this web site. RAY COOK
will
investigate your suggestions and complaints concerning its
Privacy Policy.
If a complaint is found to be justified, RAY COOK will take
appropriate
measures to resolve the complaint including, if necessary,
amending its
policies and procedures. Each customer will be informed of the
outcome of
the investigation regarding the customer’s complaint. In some
jurisdictions
a customer may have a legal right to appeal the decision or
otherwise
have it reviewed.

RETURN POLICY

New Products purchased on Reidlockhart.com are
returnable for a period of 30 days from the date of
purchase only if in new, unused and resellable
condition. Used products are not returnable for refund
or exchange.

All returns must have the Return Merchandise
Authorization (RMA) number clearly identified on the
package or the shipment will be refused. All products
must be in new, re-sellable condition or product will
be returned to the purchaser as an unacceptable
return. Purchaser will be responsible for shipping
charges for all returns and all returns are subject to
a 15% restocking fee. To receive an RMA number
contact customer service at 512-894-4910.

Please return the merchandise to the following
address:

Reid Lockhart Golf
C/O Ray Cook Golf
2212 Gatlin Creek Road
Dripping Springs, TX 78620